The following items are not returnable to the Home Depot… I’ve been told that the 365 days applies to everything except the products listed directly below, as well as anything that runs on gasoline.īeware that the card comes with a high interest rate (29.99% APR), but if you pay it off every month, the extended return policy could be worth its weight in gold. If you make your purchase with your Home Depot or Pro Xtra credit card, you get a whopping 365 days to make your return, and your purchase history and receipts are tracked for easy retrieval. What’s the Return Policy w/ the Home Depot Credit Card? He also gave the great tip of signing up for the free Pro Xtra Loyalty program as it tracks your purchases and receipts for you so this will NEVER be an issue. ![]() He added that they use a 3rd party system who tells the employee whether or not to accept the return and it’s now out of their hands. I spoke with a Home Depot assistant manager about this issue and he confirmed the over $50 without a receipt will typically be DENIED. My investigation into this started when I received a comment from a shopper who was told they could not return an item without a receipt because it was valued at over $50.Īs of this writing, this is NOT stipulated anywhere on the Home Depot website but I have come to find out that the new policy is rolling out nationwide as we speak. In the past, if you didn’t have your receipt the return desk would try to find your order in their system using the credit card or debit card you used to make the purchase.īut recently, in an effort to thwart shoplifters trying to turn a quick profit, the Home Depot is BUCKLING down hard on receipt-less returns. ![]() This is especially true if you’re okay with store credit or an exchange. With used items, it often comes down to the amount of “wear & tear” the product shows and is typically handled on a case-by-case basis.įor example, if you bought a Wooster paintbrush and use it heavily for an entire weekend then decide to return it, you’re probably out of luck.īut if you only used the paintbrush for a couple minutes, weren’t happy with, and cleaned it thoroughly, you stand a really good chance of them taking it back. If you still have the original packaging, receipt, and still within 90 days, you can return most opened or used items. Lowe’s has a similar policy in place on major appliances, and based on the comments, it’s not very popular with shoppers. If you don’t inspect the appliance carefully, then later notice an issue, call Home Depot at (800) 455-3869 within 48 hours of delivery or pickup time and they’ll help you with a return. ![]() See Also: 7 Highly Clever Ways to Save Money at The Home Depot What’s the Return Policy on Major Appliances?Īlways carefully inspect the appliance upon delivery to your home and “refuse delivery” if the item is damaged or defective. I wasn’t aware that The Home Depot sold consumer electronics. Gas Powered Stuff & Tractors – 30 days.These items all have a different time window for returns. You have a generous 90 days to return an item to the Home Depot if you’re not satisfied for any reason. What is the “Official” Home Depot Return Policy? ![]() Here’s everything you need to know to make returning stuff to the Home Depot a breeze. Because of that, it’s nice to know exactly how it works, what the exclusions are, how receipt-less returns work, and even some insider tips for success. Due to nature of DIY projects, the Home Depot return policy is one of the most used return policies in existence.
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